App Managed Services


Applications – or apps – have become integral to how we communicate, consume content and work. Apps run in our mobile and desktop operating environments, in the cloud, appliances and other hardware. They are also key to how major industries, such as the financial services industry, are managing their internal and consumer-facing operations.

However, as apps grow in capability and, as a result, complexity, they have become difficult to consistently maintain in terms of security and bug-fixes. For example, imagine a banking app that crashes in the middle of a wireless payment.

A bug is bad enough, but it’s worse if your internal IT team has a backlog of tasks and are unable to quickly issue a bug-fix. In the worst case scenario, this can put your entire business at risk, in a best-case scenario, it can consume valuable IT resources and drain operating budgets.

Turn IT into a strategic partner for business growth

To compete in today’s dynamic world, IT leaders must deploy new technologies rapidly to help grow their businesses while controlling IT costs. At the same time, they have to manage their current application portfolios and maintain essential run-the-business operations while eliminating redundancies and inefficiencies across the enterprise. Enterprises need an efficient Application Managed Services (AMS) partner to help:

  • Meet run-the-business demands without interrupting services
  • Lower the total cost of ownership to free up funds for innovation
  • Focus resources on growing the business while supporting the enterprise
  • Maintain visibility and control over applications while lowering costs


Experts monitor your infrastructure 24/7, investigate problems, and quickly escalate issues based on predetermined procedures.


Includes full monitoring and adds issue resolution handled by senior engineers capable of solving problems ranging from minor to catastrophic.


This service offers complete infrastructure management from problem resolution to daily maintenance –delivering the complete function of a dedicated web operations team.

Discover the ESS AMS practice

End-to-end Managed Services

Provide omnichannel support, unified services delivery, end-to-end automation, DevOps processes and business-aligned KPIs.

Application modernization

Identify opportunities to enhance customer experience, reduce costs and speed processes through automation, new features or add-ons.

Business-aligned IT services

Our customer-centric model incorporates application outsourcing,rightsizing and rebadging. Services include process optimization, portfolio rationalization and partnership governance.


Deliver services across the full life cycle, from transition planning and management, engineering support and testing automation to rightsourcing,Agile and Lean IT

Agile Center of Excellence

Support clients worldwide and promote collaboration between onsite and remote teams by hosting Agile experts, automated test engineers, dynamic architecture engineers, CD engineers, Agile analysts and UX designers.

Lean IT capabilities

Focus on identifying and eliminating unproductive activities that detract value from the business, resulting in lost revenue, reduced productivity or poor customer service.

Test automation capabilities

Conduct software test automation for applications on client servers, web technologies, web services, SOA and ERP. In addition, our core testing services include test management, execution and end-to-end testing, automation testing,performance engineering, test execution efficiency, user experience testing,and data testing

Transition planning and management

Perform audit of entire IT landscape, including applications,technologies and processes. Create a tailored plan aligned with your business objectives, along with agreed-upon KPIs and transition governance.

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