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Home   Process Consulting Services

Process Consulting ServicesExpertise

Superior business processes are the foundation of the speed, flexibility and quality essential in gaining a competitive edge. Handling rapid growth requires processes which are robust, yet flexible.

ESS has trained and helped several major global organizations implement process frameworks, improving business performance through increased productivity and reduced cycle times. Our Process Consulting Practice (PCP) teams with customers to provide significant benefits by leveraging our in-depth expertise in process, people and technology. The Process Consulting Pratcice personifies our significant experience and domain knowledge, gained through internal process improvement initiatives.

We offer :

       Strong expertise gained over the years, through delivery of 3500+ software projects across
         different technologies and platforms

       Effective process solutions from practitioners of established Quality frameworks
         (ISO 9001:2000, CMMi Level 5, Six Sigma, Agile, RUP)

       Track record of providing returns on investments through effective implementation

       End-to-end solutions through strategic alliances with e2e and Compulink.

ESS’s Process Consulting Practice works closely with clients to assist in the definition and introduction of rapid, optimized processes tailored for specific business needs. We work with client organizations through ongoing training, mentoring, and management assistance to ensure successful introduction of new methods – and achieve the best possible results. We have partnered with numerous Fortune 500 clients across the globe on process improvement initiatives, in diverse verticals including Manufacturing, BFSI and Utilities.

We offer the following end-to-end Process Consulting services:

    Process Diagnostics

    Model-based Process Improvement

    Focused Process Solutions

    Six Sigma Methodology

    Quality Management & Training

    Customized Solutions.

Process Diagnostics
ESS diagnoses the existing processes in an organization and develops a road map for Process improvement. We adopt a high-level methodical approach to explore process improvement areas and recommend a suitable solution (model based/non-model based) to achieve process improvements.

Model-based Software Process Improvement
ESS offers model-based process improvement services based on industry-proven practices. We facilitate our clients’ process improvement through a well-defined methodology that involves:

       Gap Analysis

       Process Definition

       Deployment Facilitation

       Interim Assessment/Internal Audits

       Other Services (Training, Research Document _ ISO/CMM/CMMi/Six Sigma/Integrated,
         Software Process improvement and Automation).

       Final assessment (Our business partners are lead assessors/auditors certified by
         competent authorities).

Focused Process Solutions
ESS offers Focused Process Consultancy services that identify strengths and improvement opportunities of targeted processes, and prioritize improvement areas in terms of criticality to quality, costs and productivity. We provide our clients with a range of consultancy services across the following diverse areas:

       Application Development Methodologies (Analysis/Design/Coding/Testing)

       Requirements Development/Management

       Software Project Management

       Configuration Management

       Sizing, Metrics & Productivity

       Verification & Validation

       Knowledge Management.

Six Sigma Consulting Services Methodology
ESS’s Six Sigma Consulting services are based on the Six Sigma methodologies for process improvement. These services are aimed at improving client’s quality management processes and its returns on investment by reducing operational costs.

Our Six Sigma certified practitioners enable the transfer of critical knowledge and skills to the client organization, to build lasting improvements in the dynamic business environment. ESS Sigma methodology (DMAIC/DMADV). This is a proven approach that uses a comprehensive set of tools and techniques to achieve process improvements.

facilitates optimization of process areas using Six

       Performance Improvement

       Process Improvement

       People Development.

Quality Management and Training
To meet the stringent quality control and management challenges faced across industries, ESS offers unique quality management services to improve and maintain a high level of quality. We leverage our offshore capability to ensure maximum cost-benefit to our clients.

Quality Management
Some select services we offer:

       Process implementation through quality facilitation

       Maintenance Services through Software Engineering Process Group, Software Configuration
         Management Group and Software Quality Assurance Group, Defect Prevention Representatives
         and Project Management Office

       Independent Verification & Validation Services

       Documents Review (Process documents, Life cycle descriptions and Project work products)

       Metrics Analysis

       Dashboard Services

       Consultancy on:

         Agile software development methodologies

         Rational Unified processes

         Prince 2.

Training

       Training on Models

       Training on Tools

       Role-based Training

       Focused Training.

Customized Solutions
ESS offers the following customized solutions for Process Improvement, depending on a client-organization’s needs. Some of ESS’s customized solutions:

Hybrid Solutions
This provides an integrated approach to process improvement using the best-of-quality models, namely CMM/CMMi/ISO/Six Sigma, and best practices in the industry.

Transition Solutions
This involves leveraging the full benefit of the existing process framework and integrating it with higher process maturity solutions, e.g., Transition from ISO to CMM/ CMMi framework.

Process Automation
Process improvement solutions here include identifying the right automation tools, tool customization, tool development, tool deployment and related process customization. The automation solutions address requirements of the gamut of Project Management and Software Engineering activity.


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