 ESS demos the first version
of
its HeatMap product to its
clients
ESS makes it entry into Hedge
Fund clients
ESS makes inroads into the
federal and state government
contracts
ESS participates in the IBM
Tivoli conference in Orlando, FL
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Home  Enterprise Integration CRM
CRM
Service
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CRM Service Offerings
ESS offers a broad range of services and engagement models that help our clients
define and then achieve their CRM objectives. Our CRM implementation experience
includes Packaged solutions like Siebel, SAP and Oracle CRM. ESS's CRM implementation
methodology combines our experience in implementing CRM solutions across a range
of industries, with our knowledge of best practices that are adopted in the industry.
This has helped our clients achieve successful CRM implementation in a short time.
We can also integrate internally-developed Web applications that support customer
touch points.
ESS provides its clients a full range of CRM implementation services which help
them create long term value.
Our portfolio of services include:
Enterprise CRM Consulting
CRM Implementation
Integration
Upgrade and Migration
Application Care.
Enterprise CRM Consulting
ESS’s specialized methodologies help clients create a CRM roadmap that systematically
describes overall CRM strategy and defines specific goals. We provide technology
platform and vendor evaluation services as well as project scope, risk and cost
assessment.
In cases where organizations have been unable to realize the anticipated value of
CRM investments, ESS helps by developing and implementing an improvement program.
We also conduct architecture reviews, repository audits and application tuning to
identify and remedy sub-optimal configurations.
CRM Implementation
ESS's domain expertise, proven methodologies and extensive technical knowledge
help customers build integrated solutions for sales force automation, marketing,
customer contact centers and service deployment. Our CRM implementation methodology
is designed to ensure maximum returns on CRM investments, while minimizing risk.ESS's
CRM implementation practice can support projects of every size - from limited CRM
implementations like a customized lead management solution to full-cycle projects
such as implementing a consumer response center.
Integration
ESS’s comprehensive suite of services streamlines the integration of CRM applications
with ERP and legacy systems. We help clients select and implement interfaces using
middleware packages like IBM MQ, webMethods and TIBCO.
ESS also offers integration services for wireless handheld devices and CTI configuration
and deployment for customer contact centers. In addition, we build analytic databases/data
warehouses and business intelligence systems to support comprehensive reporting
systems.
Upgrade and Migration
ESS services streamline system upgrades and migration — minimizing the disruption
to business operations. We have experience in helping clients upgrade to Siebel
7 from Siebel 6 and earlier versions. Our upgrade methodology and quality assurance
process help clients take full advantage of new features and ensure post-migration
data integrity.
When clients have many stand-alone legacy applications, ESS often recommends application
consolidation. We help clients define and execute a phased plan to replace aging
systems with systems that provide real-time throughput at a lower total cost of
ownership. ESS helps clients realize rapid return on investment by progressively
deploying functionality while systematically eliminating isolated application instances.
Application Care
ESS’s dependable support and maintenance services help clients ensure application
availability and effectiveness. We work with clients and other technology vendors
to facilitate a fast, smooth transition of knowledge — letting clients quickly take
complete application ownership. ESS support services utilize both onsite and offshore
resources to meet required service levels.
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