 ESS demos the first version
of
its HeatMap product to its
clients
ESS makes it entry into Hedge
Fund clients
ESS makes inroads into the
federal and state government
contracts
ESS participates in the IBM
Tivoli conference in Orlando, FL
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Home  Enterprise Integration CRM
CRM
Expertise
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CRM Expertise
We understand that CRM initiatives reach across functional boundaries. That’s why
ESS blends superior industry expertise with technological excellence to deliver
unified CRM solutions that meet industry-specific requirements.ESS's CRM implementation
team includes experts who have extensive functional and technical knowledge. We
have helped our clients address a range of CRM implementation issues across industry
and technology domains.
Our CRM implementation expertise spans the many functions critical to the success
of CRM initiatives:
Our portfolio of services include:
Sales planning and monitoring, lead
management, revenue and product forecasting
Product configuration and pricing,
order entry and fulfillment
Retail and trade marketing & distribution
Field personnel deployment, service
inventory optimization, repair and returns integration
Agent and dealer management
Marketing campaigns and telesales,
customer response management
Complex order management
Billing front-end
Fraud management front-end.
ESS’s CRM Technology Expertise
ESS's CRM consultants get a quick grasp of the whole picture. Their CRM implementation
experience includes hands-on knowledge of ERP systems - including SAP R/3, Oracle
Apps and PeopleSoft; middleware - including webMethods and IBM MQ Series; and reporting
packages like Business Objects. Our consultants'experience ensures that ESS clients
enjoy the advantage of optimum team sizes and a comprehensive upfront design approach.
ESS CRM implementation methodologies help mitigate risks — while keeping project
costs on track. Phased execution and rigorous quality processes ensure on-time deliveries
that meet objectives. ESS’s offshore teams provide a flexible resource for phased
project execution and time bound CRM implementation. This gives clients the advantages
of rapid team ramp-up and ramp-down as well as access to specialized technology
and business-specific knowledge.
ESS’s Knowledge Management initiatives ensure that technology developments are
quickly incorporated and translated into value. We continuously invest in re-usable
objects, templates and in-house tools that improve delivery time and increase quality.
ESS has a proven track record delivering CRM implementation and maintenance solutions
to clients in diverse industries including manufacturing, consumer goods, insurance
and financial services:
Some of our CRM implementation and maintenance projects include:
Since 1998, ESS has provided CRM application maintenance and support to a leading
US insurance company. Services included end-to-end implementations, several enhancement
projects, and upgrades for three Contact Centers responsible for customer retention,
support and claims.
ESS was actively engaged in the Siebel 7.5 Call Center upgrade and Field Service
implementation of a Fortune 500 company in the mail and document management business.
ESS’s teams designed and configured complex interfaces, business logic and data
migrations. ESS also provided a solution for assigning field service representatives
and territory re-alignment. We also enhanced the company’s product configuration
and pricing application.
Over the past three years, ESS has worked with a major tobacco company to deploy
and optimize vending and trade management applications in the company’s Asia-Pacific
operations. We also implemented Siebel eConsumer for the company’s Customer Response
Center.
ESS has deep expertise in solutions for the telecom industry and has been associated
with most of the leading players. ESS implemented Siebel eCommunications for the
first MVNO in the US. Working closely with Siebel, ESS completed CRM implementation
in less than 6 months and with an aggressive budget.
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