 ESS demos the first version
of
its HeatMap product to its
clients
ESS makes it entry into Hedge
Fund clients
ESS makes inroads into the
federal and state government
contracts
ESS participates in the IBM
Tivoli conference in Orlando, FL
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Home  Enterprise Integration CRM
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Customer Relationship Management (CRM)
For companies in all industries, the task of finding, acquiring and retaining customers
is a bigger challenge than ever before. Businesses must make the most of information
available via customer interactions by systematically obtaining, maintaining and
sharing it across all customer touch points. To maximize returns from their customer
relationships, and the customer information they acquire, many organizations are
adopting industry-accepted business models and best practices.
However, ensuring a successful CRM Implementation requires extensive knowledge of
the industry, and technology solutions available in the market.
ESS's CRM implementation expertise helps customers
extract maximum value from CRM investments and make the most of customer interactions
and relationships. We can help you adopt appropriate industry-specific CRM best
practices, which can be incorporated into custom-built applications, scalable packaged
applications and hosted solutions.
Most of all, we help you navigate through the technical and organizational challenges
for CRM implementation to speed time-to-value – a key concern for any customer-focused
organization.
ESS has gained world-class CRM implementation expertise by partnering with global
clients in diverse industries — including high-tech and manufacturing, consumer
goods, telecommunications, insurance and financial services — to execute CRM initiatives.
As a result, we give our
CRM clients the advantages of:
domain experience
Post-implementation
strong relationships with
leading CRM solution vendors, including Siebel Systems,
Oracle and SAP
proven deployment and
change management methodologies
suite of in-house tools.
Our value-added services include:
 Enterprise
CRM Consulting
Implementation
Integration
Upgrade and
Migration
Application
Care.
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