ESS Application Management & Support Services have been carefully designed to reduce maintenance and support efforts, improve application stability and performance, reduce total cost of ownership as well as improve scalability. Our suite of services in this category include:
- Application Integration
- Application Maintenance Outsourcing
- Application Migration
- Application Portfolio Analysis
- ESS Verification and Validation Center of Excellence
- Legacy Modernization, Transformation and Re-engineering Services
- Process Consulting
- Specialized Solutions
ESS prides itself on its in-house support methodology; we have refined our processes and developed specialized tools over the years to deliver best-of-the-breed Application Maintenance and Support.
ESS 4 Quadrant Support Model:
Monitoring and Alerting
24X7 Monitoring team leveraging the capabilities of existing tools as well as ESS proprietary application
Managing issues via ITIL based ticketing tools like BMC Remedy, HP QC, and Peregrine etc.
Early Watch Governance
Early Watch is a cornerstone of proactive maintenance; this involves generation, dissemination and follows up on the implementation of recommendations to ensure a stable environment for your business to operate.
Ensuring system performance is maintained at optimal performance by monitoring Metrics/KPIs based on our expertise and tracking them effectively